Just sharing something on effective communication from work.
Listen: SET THE MOOD
Focus on other(s)
Use body language effectively
Use silence/pauses effectively
Reflect and verbalize feelings
Summarize content
Inquire: BUILD DIALOGUE:
Use on e question at a time
Use silence/pauses effectively
Reflect and verbalize feelings
Summarize content
Share: WIN COMMITMENT:
Describe problem (not person)
Explain consequences (not threats)
Give clear and specific message
Focus on actionable behavior
Seek commitment
Agree on next steps
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